Returns & Refunds

Return window

You may request a return within 30 days of delivery for items that are unused and in their original packaging.

How to start a return

• Email support@locoganga.com with your order number and the reason for the return.
• We will send return instructions and an authorization within 2 business days.
• Please do not send items back without an authorization.

Refunds

Once we receive and inspect your return, we refund the original payment method within 5–10 business days. Orders that we cannot fulfill, for example because an item went out of stock, are refunded in full automatically.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, contact us within 14 days of delivery with a photo and we will arrange a replacement or refund.